The Old Cottage Hospital & Fitznells Manor Surgeries : 01372 724434
Stoneleigh Medical Centre : 020 8786 7744
Cox Lane Surgery : 020 8391 4859
The Appointment System
We are committed to a flexible system designed to meet the varying needs of our patients. Working with the Patient Participation Group ( PPG ), our patients’ consultative group, we have identified improvements which have now be made to both the appointment system and the telephone system which supports it.
The Old Cottage Hospital & Fitznells Manor Surgeries: 01372 724434
Stoneleigh Medical Centre: 020 8786 7744
Cox Lane Surgery: 020 8391 4859
Our Nursing Team consists of nine practice nurses, five health care assistants and an administrator. Our nurses will provide treatment in conjunction with your GP, or independently as appropriate and according to practice policy and protocols.
General nursing appointments are available every morning and some afternoons at The Old Cottage Hospital & Fitznells Manor sites.
Stoneleigh Medical Centre offers general nursing appointments on Monday & Friday mornings & Tuesday afternoons. Cox Lane offers general nursing appointments on Wednesdays( am & pm ) and Monday afternoons.
We also offer appointments on the day, subject to availability.
Our general nurses and health care assistants offer a wide range of patient services including Blood Pressure Checks, Blood Tests, ECG’s, Wound Care, Stitch Removal, Injections, Ear Syringing.
Other nursing services available:
- Cancer Care
- Childhood immunisations
- Coronary Heart Disease
- Elderly liaison
- Family Planning
- Smoking Cessation
- Travel immunisations
- Warfarin clinics
- Women’s Health
MAKING AN APPOINTMENT WITH THE DOCTOR
You will be able to request an appointment with a doctor on the day of your call (including emergency appointments) OR
book an appointment with the doctor of your choice up to 4 weeks in advance: subject to the availability of that doctor.
We offer late appointments at The Old Cottage ( Monday to Thursday ) & Fitznells Manor Surgeries ( Monday, Tuesday and Thursdays )
To help us keep to time please remember that ‘one appointment for one patient’ – if your problem is a complicated one and you think you may require a double appointment, please discuss this with the doctor or nurse.
Extended Hours Service (provided by GP Health Partners Ltd)
ICP is one of the 20 practices that have joined together to form a federation (called GP Health Partners Ltd) to provide services to the wider Epsom community, and has been taking part in one of the pilot schemes in which a wide variety of ideas are being tested including extended opening hours, more ways for patients to access services and new services to better support patients with complex needs. This pilot scheme has now been extended to the end of March 2017.
ICP, as part of GP Health Partners Ltd. has been offering an extended hours service provided with pre-bookable appointments every evening, Monday to Friday, and Saturday & Sunday mornings from local ‘hubs’ manned by local GPs. These GPs have access to the same clinical system used in the 20 surgeries which are involved. These appointments are designed to be used for non – chronic problems (chronic problems will be referred back to the patient’s own GP)
ICP now has access to 3 hubs (one in the Derby Surgery inside the Ebbisham Centre in Epsom, one in Leatherhead Hospital and another in the Banstead Downs area)
This means that we can offer an increased number of appointments. All sessions run from 6:30pm until 9:20pm during the week and from 10am until 12noon on Saturdays & Sundays. These are all pre-bookable, standard 10 minute appointments, which can be offered by any of the surgeries during opening hours. Patients can also book one of these appointments by calling a dedicated telephone number after surgeries are closed. On the day appointments are also available at the ‘Hubs’
01372 738373 – the lines are open from 6:00pm – 9pm weeknights and 9:00am until 1:00pm at weekends.
There is another ‘hub’ situated in the A&E department in Epsom General Hospital- this is open from 6:30pm until 10pm Monday to Friday, and from 10am until 10pm on Saturdays & Sundays, to treat patients better seen in Primary Care who present at A&E.
When making an appointment, please let us know if you want someone to accompany you during an examination. Our Chaperone Policy is based on GMC Guidance and the MDU checklist on chaperones. For further information please see the leaflets entitled ‘Making an Appointment with the Doctor/Nurse’ which are available from each surgery.
Out Of Hours Service – NHS 111
If you need emergency assistance for a life threatening condition dial 999 to request an ambulance.
If you need to speak to a doctor or nurse outside of surgery hours, or, if you have an urgent medical problem which cannot wait until the surgery re-opens, please telephone 111 – where health advice is available from Surrey’s NHS 111 Service.
NHS 111 is free to call from both mobiles and landlines.
The service runs from 6.30pm on weekdays until 8am the following morning and all day during weekends and bank holidays.
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
Always call 999 in a critical or life-threatening situation, for example if someone loses consciousness, is in a confused state, has severe chest pain, breathing difficulties or severe bleeding that can’t be stopped. If you or someone else is having a heart attack or stroke, call 999 immediately – every second counts with these conditions.
In the interest of fairness we will be treating appointments with doctors and nurses as the principal priority between 8:25am and 11am each day. For those services listed below we would ask that you phone after 11am.
- Medical certificates
- Repeat prescription enquiries
- Test results enquiries
- Referrals which have been previously discussed
- Medication queries
- Travel vaccination
- Childhood immunisation enquiries
- Any other general enquiry