Why does the receptionist need to ask what’s wrong with me?
It’s not a case of the receptionist being nosey ! Our receptionists are part of our practice team and it has been agreed that they should ask patients “the nature of the problem”. This is to ensure that you receive:-
The most appropriate care
From the most appropriate health professional
At the most appropriate time
Our team are asked to collect brief information from patients:-
To help doctors prioritise
To ensure that all patient receive the appropriate level of care
To direct patients to see the nurse or another other healthcare professional rather than a doctor where appropriate
All members of our team are bound by confidentiality rules. Any information given by you is treated strictly confidentially. If you feel an issue is very private and do not wish to say what this is then this will be respected.
Here are some tips to make the most of your appointment
One problem – The Doctor may not be able to deal with all problems in one visit.
Please make a separate appointment for each family member– A maximum of three appointments is permitted, including yourself. If you require additional appointments for family members these must be arranged at another time.
Talk about the most important thing first-It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, Write everything down before hand if necessary.
Is this your first visit to the practice?– Please bring a list of medication you are currently taking.
If you don’t understand, don’t be afraid to ask again– The doctor can explain what has been said or any words you did not understand.
Ask a friend or family member to come with you – If you would like.
Make sure you know what happens next– You may be asked to book a follow up appointment, be referred to a consultant or for further tests. Make sure you know if you need to do anything and write it down if necessary.
If you are late – you may not been seen. Please allow plenty of time when travelling to the surgery, and if driving, allow adequate time to park your car.
Zero tolerance– Please be respectful to other patients and staff when attending the practice. Disruptive or abusive behaviour will not be tolerated.