Out of Hours
NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.
It offers you a one-stop number if you have urgent, but not life-threatening, symptoms and want a fast and easy way to get help when you need it.
You should call 111 if:
- it’s not a 999 emergency
- you think you need to go to A&E or another NHS urgent care service
- you don’t think it can wait for an appointment with your GP
- you don’t know who to call for medical help.
For less urgent health needs you should still contact your GP in the usual way. For immediate, life-threatening emergencies, continue to call 999.
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
Get help online or on the phone
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
NHS 111 is available 24 hours a day, 7 days a week.
If you have difficulties communicating or hearing, you can:
- call 18001 111 on a textphone
- use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service
ENHANCED ACCESS/ EVENING & WEEKEND APPOINTMENTS
We are now offering more evening and weekend appointments. These are provided in local ‘hubs'(situated in the Derby Medical Centre in the Ebbisham Centre in Epsom, Leatherhead Hospital, Tadworth Medical Centre, Nork Clinic & Bourne Hall). They are manned by local GPs who have full access to your medical records.
All sessions in these ‘hubs’ run from 6:30pm to 9:00pm Monday to Friday, 9.00am – 8.00pm Saturday and 9.00am to 1.00pm on Sunday.
These are all pre-bookable, standard 10 minute GP appointments which can be offered by any of the surgeries during opening hours.
On the day appointments are also available at these ‘hubs’. In the first instance, please book through your GP receptionist. There is a dedicated telephone number for patients to use when our surgeries are closed but these will only be manned when there are appointments available to book. The number to call after 6.00pm and at the weekend is
Phones open from 8.00am on Saturday morning and 9.00am on a Sunday.
For more information, please visit www.gphp.co.uk
For minor injuries such as cuts (including ones that need stitches), broken bones, sprains and minor burns go to one of our locally based Minor Injury Units (MIU).
Adult MIU services are specifically for those who are 16 years of age and older.
Outwith the advertised opening times of the MIU you should go to your local A&E. There are also dedicated areas to treat minor injuries within A&Es.
If you have a minor illness such as stomach upsets, coughs, running a high temperature then self-care, pharmacy or your GP is the answer. You should not go to an MIU for treatment. An MIU does not deal with illnesses.
If your injury happened a few days ago, or if it’s an old injury that has got worse again, please turn to your GP for advice.
Accident & Emergency
An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
- major trauma such as a road traffic accident
Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment.
If your GP is closed you can go to 111.nhs.uk or call 111, which will direct you to the best local service.
Alternatively, you can visit an NHS urgent treatment or walk-in centre, which will also treat minor illnesses without an appointment.