Out of Hours
NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.
It offers you a one-stop number if you have urgent, but not life-threatening, symptoms and want a fast and easy way to get help when you need it.
You should call 111 if:
- it’s not a 999 emergency
- you think you need to go to A&E or another NHS urgent care service
- you don’t think it can wait for an appointment with your GP
- you don’t know who to call for medical help.
For less urgent health needs you should still contact your GP in the usual way. For immediate, life-threatening emergencies, continue to call 999.
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.
Get help online or on the phone
To get help from NHS 111, you can:
- go to 111.nhs.uk (for people aged 5 and over only)
- call 111
NHS 111 is available 24 hours a day, 7 days a week.
If you have difficulties communicating or hearing, you can:
- call 18001 111 on a textphone
- use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service
IMPROVED ACCESS/ EVENING & WEEKEND APPOINTMENTS
BOOK AN APPOINTMENT AT ONE OF OUR GP HUBS
You can now see a GP in the evening or at weekends. You can book an appointment in advance or on the day. If you are unwell when your doctor’s surgery is closed, you can phone 01372 738 373 from 18:30 to 21:00 on weekdays or from 08:00 to 19:00 on Saturday and 09.00 to 12.00 on Sunday to book an appointment. Please note, the phones will only be answered if there are appointments still available to book. You will then be seen by a local NHS GP with full access to your medical history. There is no charge for using this service. For more information visit www.gphp.co.uk or view our Improved Access Leaflet
See a GP by video with LIVI.
Patients of The Integrated Care Partnership can now see an NHS GP by video using LIVI. Get medical advice, prescriptions and referrals on the same day – even at weekends. The service is provided free on the NHS. You can download the LIVI app to your mobile phone or tablet, at the App Store or Google Play. Or visit ww.livi.co.uk for more information. LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history. Get the LIVI app here: https://bit.ly/31s8GDh
For minor injuries such as cuts (including ones that need stitches), broken bones, sprains and minor burns go to one of our locally based Minor Injury Units (MIU).
Adult MIU services are specifically for those who are 16 years of age and older.
Outwith the advertised opening times of the MIU you should go to your local A&E. There are also dedicated areas to treat minor injuries within A&Es.
If you have a minor illness such as stomach upsets, coughs, running a high temperature then self-care, pharmacy or your GP is the answer. You should not go to an MIU for treatment. An MIU does not deal with illnesses.
If your injury happened a few days ago, or if it’s an old injury that has got worse again, please turn to your GP for advice.
Accident & Emergency
An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:
- loss of consciousness
- acute confused state and fits that are not stopping
- chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
- major trauma such as a road traffic accident
Less severe injuries can be treated in urgent care centres or minor injuries units. A&E is not an alternative to a GP appointment.
If your GP is closed you can go to 111.nhs.uk or call 111, which will direct you to the best local service.
Alternatively, you can visit an NHS urgent treatment or walk-in centre, which will also treat minor illnesses without an appointment.