The Old Cottage Hospital & Fitznells Manor Surgeries : 0844 412 2232
Longmead Surgery : 01372 743432
Kingston Road Surgery : 020 8393 8813
THE APPOINTMENT SYSTEM
We are committed to a flexible system designed to meet the varying needs of our patients. Working with the Patient Participation Group ( PPG ), our patients' consultative group, we have identified improvements which have now be made to both the appointment system and the telephone system which supports it.
THE TELEPHONE SYSTEM
There is a new single telephone number for both Fitznell's Manor and The Old Cottage Hospital - 0844 412 2232. It will no longer be necessary to ring repeatedly as you will be automatically entered into a queue. There will be a menu of options which will guide you to the person dealing with the service you require.
Please note that the Longmead & Kingston Road Surgeries still retain their individual telephone numbers - see above.
Please note that calls from BT land lines are charged at the normal local rate, but the cost of calls from a mobile phone may be higher and may vary according to your provider.
MAKING AN APPOINTMENT WITH THE DOCTOR
You will be able to request an appointment with a doctor on the day of your call (including emergency appointments)
OR
book an appointment with the doctor of your choice up to 10 working days in advance: subject to the availability of that doctor.
We offer late appointments at both The Old Cottage & Fitznells Manor Surgeries ( Monday to Thursday)
OUT OF HOURS SERVICE
If you need to contact a doctor when the surgeries are closed, please dial the normal number & your call will be re directed to the Out of Hours Service—Thamesdoc.
Your call will be answered & details taken by a trained member of the administrative team and then passed to a duty doctor. Please note that calls are dealt with in order of priority.
NHS Direct is also available for Out of Hours advice on : 0845 46 47
OTHER SERVICES
In the interest of fairness we will be treating appointments with doctors and nurses as the principal priority between 8:30am and 11am each day. For those services listed below we would ask that you phone after 11am.
- Medical certificates
- Repeat prescription enquiries
- Test results enquiries
- Referrals which have been previously discussed
- Medication queries
- Travel vaccination
- Childhood immunisation enquiries
- Any other general enquiry
The Patient Participation Group
The Patient Participation Group( PPG ) is the patients' consultative group. The PPG work closely with the Integrated Care Partnership (ICP) to ensure the needs of all our patients are central to the delivery of care.
You are able to contact the PPG via :-
Vicki Parnell (Information Manager)
The Old Cottage Hospital Surgery
Alexandra Road
Epsom, KT17 4BL
or
Email : vicki.parnell@nhs.net